About Social Media Integration

As part of your digital transformation strategy, social media integration into mobile and Web apps and the software front-ends of your products can enable multiple functionalities. At Bluetrans, with nearly two decades of experience in delivering product engineering services for diverse and complex products and apps, we understand what it takes to implement digital transformation for social media integration in your legacy and new products. We help you scale your business. You can attract new customers while retaining the existing ones and turning them into brand advocates, leading to more sales and revenue. When working with customers or consumers to create and resolve cases, agents can select Social as the communication channel and add a social profile to the Case form. Any communication with customers or consumers that takes place through social media is recorded on the Case form in the Social Logs related list.
Our Social media integration in contact centers offers the opportunity to engage with customers on popular platforms, provide efficient support, gather valuable insights, and manage brand reputation effectively. By leveraging social media channels, contact centers can enhance customer experiences and build stronger relationships with their target audience. This includes dedicated teams, well-defined processes for monitoring and responding, training on social media etiquette, and the use of social media management tools.